Empix evolve xTension Evolve Single IP Channel

xTension Evolve Basic xtension evolve is a suite of unified communications applications with a web based GUI; it’s composed of four modules, offering:

- Intranet services (scalable centralized phone book, call log...)
- CTI and call control
- Small contact center management (inbound and outbound)
- Presence/IM
- IP call recording
- IP T.38 fax server
- Mobile extension
- IP Skype gateway

All the applications share the same users and contacts environment, and give the users and administrator quick CRM-like features: all the services can be accessed from the same web interface, which acts as a company intranet portal. For example it is possible to have quick reports on all calls and faxes related to a contact and a single argument, filtering the database contents and the tags and notes on the calls and faxes.


<b>Middleware features and 3rd party applications connection</b>

xtension evolve offers also the possibility of accessing the all the services using HTTP requests (web calls) that make the server act as a middleware to connect 3rd party application to the telephony services.

Common usages are:

- enable click-to-dial on a 3rd party application;
- send faxes from a 3rd party application;
- pop on screen at a calls arrival.

<b>Reference market and classic scenarios</b>

xtension evolve has been designed mainly for the small and medium enterprises market, offering an all-in-one solution to manage all the communications aspects; however it can serve the needs of enterprise customers, in particular for what concerns fax server and Skype adapters.

- In a small business or companies without a complete software infrastructure it can serve as a company intranet with CRM features.
- In companies that already have a CRM and software that manage business processes, xtension evolve can be used as a transparent middleware application, in order to “telephony enable” the applications already present in use.
- Single application oriented uses are also very common, configuring xtension evolve as a fax server or Skype adapter for example, especially in large enterprises and public administrations.

<b>xtension evolve presenceserver</b>

<b>xtphonev3 client application</b>

Using the xtphonev3 client software, each user can answer or make calls, put calls on hold, or transfer calls directly from the application.

The display of the application shows the telephone number of the caller/recipient, or the caller name directly if the number is listed in the system phone book, so that you know who is calling before picking up the receiver!

The new xtphonev3 allows simple and quick access to the most common operations, incorporating all the functions related to the call on a single button.
The main button of xtphonev3 is configured automatically depending on the status of the call, guaranteeing an intuitive approach to the application.

<b>Corporate directory and company intranet</b>

The xtension evolve v3.1 system combines the potentials of CTI (3rd party TAPI 2.1) software with a versatile intranet and corporate directory that accelerates the management and organisation of contacts and informations.

<b>xtension evolve faxserver</b>

<b>Send and receive faxes directly from your PC!</b>

xtension evolve v3.1 faxserver is designed to satisfy the needs of electronic archiving, sending and receiving fax documents in any type of company or public administration.
With its scalable structure and web oriented architecture, you can send and receive faxes directly from your PC whether you are at your workplace or anywhere else in the world.
The fax printer connects your PC to the company server via LAN or Internet, and then all the operations are carried out by the system web interface.

xtension evolve v3.1 faxserver eliminates the need for paper documents and automates the archiving and protocol management systems: the incoming/outgoing fax is converted to pdf format and is automatically archived in the system database.
The forwarding of incoming faxes and transmission receipts on email allows you to receive constant reports on fax communications within the client email.

<b>Corporate directory and company intranet</b>

With xtension evolve v3.1 it is possible to manage a contacts and distribution lists to send faxes to single numbers or to groups of recipients with a simple click.

Notes and extra information can be added to faxes to index the documents present in your database.
The advanced search and report generation tools of xtension evolve v3.1 allow you to easily find any fax document received or sent and trace the history of the communications with any contact in a simple and intuitive way.

<b>xtension evolve connect2</b>

<b>The ultimate fixed to mobile convergence solution!</b>

xtension evolve connect2 is the utlimate fixed to mobile convergence solution: one phone numer, and no matter where you are you'll be connected!


With connect2, the calls to your desktop phone will be forewarded to your mobile, and you'll be able to hold, transfer and record calls by simply pressing the keys of your mobile!

<b>Works with any moble phone</b>

xtension evolve connect2 works wit any GSM•UMTS•EDGE mobile phone: no need for smart phones or pda and no sofwtare to install on your phone. The commands are given through DTMF tones, so you can, for example, hold a call pressing "*7", or begin the recording of a call with "*6"... and of course have the wav file of the conversation directly into you email!

<b>xtension evolve skypetophone</b>

<b>The world’s first Skype™ • H.323 • SIP multichannel gateway!</b>

Using skypetophone you can place and receive calls to/from Skype™ users on your own desktop phone without the need for a PC with headset and microphone!

Skype™ has revolutionised the way we think about communications: a little software programme able to put the world into communication with just a few simple clicks, and above all, it’s free!
Today, thanks to skypetophone, you can take advantage of all the benefits of using Skype™ and Voiceover IP in your company: call Skype™ contacts and receive Skype™ calls directly on your telephone, using a single tool for all your phone calls.

<b>Explore the potentials of Skype™ to grow your business!</b>

With skypetophone you can associate a Skype™ user to each telephone of your company. When someone calls your Skype™ user from anywhere in the world, the call is forwarded directly to your telephone. There is no need to have your PC on or to use a headset and microphone to use Skype™, as skypetophone makes it possible to transfer calls to the telephone exchange!

With the centralised web-based skypetophone contacts list, you can associate a short number to each of your Skype™ contacts. To call the contact, you just dial the number from your telephone and you can tell from the ring tone that you are connected to the Skype™ network!

Imagine the possibility to put a Skype™ call on hold or transfer it, or to hold a call conference, where you can also decide whether to invite traditional phone numbers or Skype™ users indifferently.
Naturally, all the calls to and from Skype™ users are free of charge, as dictated by the Skype™ philosophy!
And if that’s not enough, it is possible to use SkypeOut to make calls abroad at some of the most reasonable rates on the market.