Extreme networks 97007-20808

ExtremeWorks 4 Hour Advanced Hardware Replacement (AHR) for BlackDiamond 20808, 24x7x365 Extreme Networks will provide parts only of like or equivalent model within 4 hours (on a 24x7x365 basis) from the time that Extreme Networks diagnoses a hardware failure, the RMA is approved and the service provider has been notified.

Advanced Hardware Replacement (AHR)
AHR services provide parts only delivery to customers based on the level of service delivery they purchase. If a customer has ExtremeWorks 4 Hour AHR, the 4 hour response time is measured from the time Extreme Networks places the call to the service provider to the time the part arrives at the customer site.