产品特点
服务时间(天×小时) |
7x24 |
年的总数 |
1 year(s) |
24x7 FortiCare Upgrade FortiGate-60B-BDL, 1-Year
Fortinet FortiCare support offerings provide global support for all Fortinet products and services. Customer satisfaction and responsiveness is Fortinet's number one priority. With FortiCare support, customers can be assured that their Fortinet security products are performing optimally and protecting their corporate assets with the best security technology at the best possible price.
Fortinet offers end-users multiple options for FortiCare contracts so that they can obtain the right level of support for their organization's needs. Attractively priced options include 24x7 support with advanced hardware replacement, 8x5 support with enhanced Web features, Premium Support with technical account management, and Premium RMA support with enhanced service levels.
Additionally, Fortinet Professional Services can be engaged for projects with critical deadlines projects that are large in scope, or initial deployments.
FortiCare 24X7 Comprehensive Support
Customers who need round-the-clock access to mission critical support will find the 24x7 Comprehensive Support meets their requirements. In addition to online ticket access and online chat, 24x7 includes telephone support at any time day or night. 24x7 also includes an advanced hardware replacement RMA benefit so that customers can sustain high levels of availability.