产品特点
| 服务时间(天×小时) |
5x8 |
| 年的总数 |
1 year(s) |
8x5 FortiCare FortiGate-200A, 1-Year Renewal
Fortinet FortiCare support offerings provide global support for all Fortinet products and services. Customer satisfaction and responsiveness is Fortinet's number one priority. With FortiCare support, customers can be assured that their Fortinet security products are performing optimally and protecting their corporate assets with the best security technology at the best possible price.
Fortinet offers end-users multiple options for FortiCare contracts so that they can obtain the right level of support for their organization's needs. Attractively priced options include 24x7 support with advanced hardware replacement, 8x5 support with enhanced Web features, Premium Support with technical account management, and Premium RMA support with enhanced service levels.
Additionally, Fortinet Professional Services can be engaged for projects with critical deadlines projects that are large in scope, or initial deployments.
FortiCare 8x5 Enhanced Support
Ideal for customers looking for written communication, Fortinet's FortiCare 8x5 Enhanced Support offering includes access to support services via the customer support web portal and online chat system. Together, these options will allow customers to have fast and easy written access to the technical answers they are looking for. Additionally, 8x5 enhanced support includes return and replace (3 Days) hardware suppor.
Note: In most countries, your Fortinet value-added reseller is ready to provide first-line support. The process for obtaining support is detailed in your support contract and is also available by logging into the FortiCare support portal.
