产品特点
| 服务时间(天×小时) |
7x24 |
| 响应时间 |
4 h |
| 年的总数 |
5 year(s) |
| 产品类型 |
Upgrade |
Support Pack, 5Y, Technical Support, Subscription, Upgrade, 24x7, 4H Respose Time, Remote Response /f ETSF V16 SC QoS Management Tier2 in selected countries in EMEIA
In times of growing complexity and decreasing investments, ensuring early IT planning is essential for setting up a reliable infrastructure. Since inefficient processes and long downtimes can result in tremendous losses, companies need a clear offering that fulfills their business and IT needs in terms of both quality and price.
In addition to cutting-edge products, Fujitsu delivers worldwide maintenance and support services covering your complete infrastructure:
- Support Pack Hardware offerings are the perfect extension to the standard warranty. They ensure the right level of availability with defined response or recovery times and durations of up to 5 years. Internationally consistent service levels are ensured by a worldwide network based on a sophisticated logistics concept for swift delivery of spare parts without hidden cost.
- Support Pack Software offers expert services for diagnosing problems by phone, correcting software, and providing new software releases when available.
Why choose product support services from Fujitsu?
- When purchasing new products, Fujitsu offers a wide variety to deliver both sophisticated products with latest technology as well as comprehensive services to supplement the standard warranty.
- The Fujitsu approach ensures prompt, smooth installation around the world.
- Fujitsu employs standardized support building blocks, adapted to customer needs enabling you to get support in time and around the clock.
- You can extend your standard warranty for a pre-defined response or recovery time, with offerings ranging from a 24 x 7 service desk to onsite service within up to 4 hours.
