产品特点
| 服务时间(天×小时) |
7x24 |
| 响应时间 |
6 h |
| 年的总数 |
3 year(s) |
| 电话支持 |
Y |
3Y, 24x7, 6h
<b>Overview</b>
HP Care Pack Support Plus Service provides comprehensive hardware & software services that increases the availability of your IT infrastructure.
<b>Features</b>
- Provides 4-hour response for HP hardware.
- Provides 2-hour response on software support through telephone access to highly trained support personnel.
- Updates HP software and select third party software at a predictable cost.
- Provides advantageous subscription savings on software updates.
- Provides access to HP's electronic support facility for software patches, a symptom-solution database, product descriptions, specifications, technical literature, and more.