Infoblox IB-MAIN-550-A-NS1-33

3 Year Maintenance for Infoblox 550-A with Network Services One, Level 3 Maintenance Program The Infoblox Level 3 Maintenance Program for Partners

bloxCare™ Services for Infoblox Partners program, also known as Level 3 maintenance service is designed to enable strategic Infoblox partners to provide excellent customer service to their customers. Partners who provide customer support and other technical services for Infoblox products to their customer base can ensure that their customers’ Infoblox products are always up to date and delivering critical services for their network and applications. With bloxCare round the clock availability of the expertise and resources partners can keep their customers’ core network services up and running.

bloxCare Services deliver an acclaimed customer support program with extremely high satisfaction ratings. In independent surveys of our customers, 99% indicate that Infoblox customer support meets or exceeds their expectations in terms of expertise, ease of contact, professionalism and problem resolution. Infoblox support consistently earns accolades from the most demanding networking and IT professionals, including those who run the largest and most complex networks in the world. Infoblox bloxCare for partners allows you to keep your customers satisfied by providing the following services for units with current maintenance contracts.
- Telephone-based support 24 hours/day, 365 days/year accessed through a
- dedicated support line.
- Web-based support through the online support center or email 24 hours/day,
- 365 days/year.
- Enhanced escalation for high-priority problems.
- All NIOS™ software updates.


NS1 Package

ESSENTIAL CORE NETWORK SERVICES FOR NETWORKS AND APPLICATIONS

Features and Benefits
The NS1 package delivers reliable, manageable, scalable, and secure core network services at a lower cost and with higher security than server-software and with greater network availability than any other solution. The services included in the NS1 package include:
- Naming services via Domain Name System (DNS/DNSSEC);
- Addressing services via Dynamic Host Configuration Protocol (DHCP);
- Network visibility and control via IP address management (IPAM);
- File delivery services via Trivial File Transfer Protocol and other services (FTP, HTTP, TFTP);
- Time synchronization services via Network Time Protocol (NTP).

Additional Benefits Include

High-availability Services
The NS1 package runs on the reliable Infoblox appliance platforms, which are designed for nonstop operation in high-performance networks. High-availability (HA) services are supported by bloxHA™ technology—which uses industry-standard Virtual Router Redundancy Protocol (VRRP) for sub 5-second network failover—and bloxSYNC™ technology to ensure real-time database synchronization with no loss or duplication of data. Together, these two technologies allow critical name server and DHCP services to always remain responsive and up-to-date and eliminate common but challenging problems such as issuing duplicate IP addresses.

Integrated, Zero-admin Database
The NS1 package stores all DNS and DHCP data in the integrated bloxSDB™ database, which is built into the Infoblox NIOS™ operating system software provided on all Infoblox appliances. The bloxSDB database is designed specifically to support integrated core network services and provides unmatched consistency between service and management views of IP-address-centric network services data without compromising performance.

Integrated Web GUI
The Infoblox Web GUI allows administrators to deploy and manage the entire DNS/DNSSEC, DHCP and IPAM infrastructure with just a few mouse clicks. The powerful, Web-based Infoblox GUI is the only solution that manages all aspects of the infrastructure and data – including software updates and upgrades, backup and restore, disaster recovery and all services and data management – without resorting to client based or command-line interfaces. The Infoblox Web UI manages all aspects of the product including DNS/DNSSEC, DHCP, IPAM and Grid management, monitoring and reporting. Wizards and visual tools are available to make configuration and monitoring error-free.

Integrated Management
The NS1 package provides practical operational efficiencies that lower total cost of ownership. For example, creating a DHCP range automatically creates an associated DNS record, reducing the number of tasks required of network administrators.

Granular, Role-Based Administration
Role-based administration is a powerful way to ensure that administrators are only given access to view and modify specific core network services attributes consistent with their organizational and functional role. For example, this means that a senior DNS administrator could have the ability to define new domains and add new appliances to a Grid, while a help desk administrator might only have the ability to view specific subnets and issue IP addresses to new devices by picking from a pre-defined list. Infoblox has created a very scalable, yet very granular role-based administration framework. The framework provides customers the ability to delegate administration down to the object level and yet maintain permissions for a large, complex administration model. Some specifics include:

- Easy workflow to manage permissions:The administrator can quickly set permissions by right-clicking on any object to bring up a list of permissions. This is much easier than having to switch to a separate administration panel. It also provides a comprehensive list of which permissions have been granted to each administration group.
- Administration is also eased through the use of roles: Roles can be mapped to an organization or job (e.g., Printer Admins, DNS Admins) and then roles can be assigned to administrative groups. This abstraction model allows a set of permissions to be defined once any changes to the role are inherited by all groups that are associated with it.

Enhanced Security
The Infoblox NIOS software is hardened and consistently withstands security scans and attacks within the most demanding government and military organizations. The DNS/DNSSEC and DHCP services provided by the NS1 package can be upgraded easily to support the latest versions of BIND and DHCP, ensuring minimum exposure to security threats. In the event that a new exploit is discovered, the underlying Infoblox NIOS software can be upgraded in minutes via a single, simple operation. This makes it much more difficult to penetrate than general-purpose operating systems with known vulnerabilities. Management communication is secured using Secure Sockets Layer (SSL)-encrypted VPNs for protection against management compromise.

DNS Attack Detection and Mitigation
Infoblox provides the ability to detect, alert and mitigate any attacks against members that are configured as recursive DNS servers. The NIOS software will monitor two key parameters that are indicators of an attack: mis-matched DNS message IDs and mis-matched UDP ports on DNS responses. This happens when an attacker is guessing on those parameters to “spoof” a response with the poisoned data. The administrator can set a threshold for both parameters and when either is exceeded the system will send an email alert and/or SNMP trap (whichever is configured for the system). This feature will give administrators an early warning that one of their servers is under attack.

Push Button DNSSEC Implementation and Management
DNSSEC management is completely automated. Zones are signed with a single command and are re-signed automatically when records are updated. Keys are generated and distributed automatically. Infoblox provides the only DNSSEC solution with fully automated key management and key rollover.