Manhattan Edit Workshop Mavericks 101: OS X Support Essentials

Mavericks 101: OS X Support Essentials, 3 days OS X Mavericks Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on OS X Mavericks. This course is designed to give students a tour of the breadth of OS X Mavericks and the best methods for effectively supporting users of OS X Mavericks systems. The course is a combination of lectures and hands-on exercises that provide real-world experience.

<b>Who Should Attend?</b>
- Help desk specialists, technical coordinators, service technicians, and others who support Mac users.
- Technical support personnel in businesses that use Mac computers.
- Technical coordinators or power users who manage networks of computers running OS X - such as teachers and technology specialists who manage networks or computer labs.

<b>What You Will Learn</b>
- The troubleshooting process and how to use tools and resources.
- Features and functionality of OS X Mavericks, including how to find more information.
- How to prepare for Apple Certified Support Professional (ACSP) 10.9 certification.

<b>Prerequisites</b>
- Knowledge of OS X and basic computer navigation.