Microsoft Dynamics CRM 2011 Step by Step 417pages software manual

Whether you're in sales, marketing, or customer service - quickly teach yourself how to get closer to your customers with Microsoft Dynamics CRM. With Step by Step, you set the pace - building and practicing the skills you need, just when you need them!

The smart way to learn Microsoft Dynamics CRM 2011 - one step at a time!

Use the easy-to-follow lessons in Microsoft Dynamics CRM 2011 Step by Step to master the fundamentals of creating and managing accounts:
- working directly within familiar tools such as Microsoft Outlook;
- tracking customer activity and communications;
- managing campaigns, leads, quotes, contracts, and orders;
- employing basic to advanced reporting capabilities.
Includes downloadable, ready-made practice files and complete Book.