Microsoft Dynamics CRM 4.0 Step by Step 442pages English software manual

Dynamics CRM 4.0 Step by Step Whether you’re in sales, marketing, or customer service - quickly teach yourself how to get closer to your customers with Microsoft Dynamics CRM. With STEP BY STEP, you set the pace - building and practicing the skills you need, just when you need them!

- Create and manage accounts - for a 360º view of your customers and business
- Work with Microsoft Dynamics CRM directly from Microsoft Outlook
- Track customer activity; import and map data automatically
- Manage campaigns, leads, quotes, contracts, and orders
- Employ basic to advanced reporting capabilities

Your all-in-one learning experience includes:

- Files for building skills and practicing the book’s lessons
- Fully searchable eBook
- Sample chapters from related Microsoft Press books
- WINDOWS VISTA PRODUCT GUIDE eReference - plus other resources - on CD