MCDST Self-Paced Training Kit: Supporting Users & Troubleshooting a Windows XP Operating System 2nd Edition
Ace your preparation for the skills measured by MCDST Exam 70-271 - and on the job - with this official Microsoft study guide, now updated for Windows XP Service Pack 2. Work at your own pace through a system of lessons, hands-on exercises, troubleshooting labs, and review questions.
The Readiness Review Suite on CD, featuring advanced technology from MeasureUp, provides 425 challenging questions for in-depth self-assessment and practice. You can choose timed or untimed testing mode, generate random tests, or focus on specific objectives. You get expert exam tips and detailed explanations for right and wrong answers - including a customized learning path that describes how and where to focus your studies.
Maximize your performance on the exam by learning how to:
- Perform and troubleshoot installation or upgrade
- Configure and troubleshoot hardware - such as print, display, and I/O devices
- UPDATED - Manage access to files, folders, and add-on software
- Configure the desktop and user environment
- NEW - Set up and support Windows Firewall, security and privacy settings, and local policy
- NEW - Use Microsoft Update and Automatic Updates to keep your system current
- Resolve network connectivity issues - both local and remote
- Optimize system performance
Your kit includes:
- 15% exam discount from Microsoft. Offer expires 12/31/10. Details inside.
- Fully reengineered, self-paced study guide with expert exam tips.
- Readiness Review Suite featuring 425 questions and multiple testing options.
- Case scenarios and troubleshooting labs for real-world expertise.
- 120-day evaluation version of Microsoft Windows XP Professional with Service Pack 2.
- Fully searchable eBook.
- Microsoft Encyclopedia of Security eBook.
- Microsoft Encyclopedia of Networking, Second Edition, eBook.
CONTENTS:
DedicationAcknowledgmentsAbout This BookLearn at Your Own Pace
- Chapter 1: Introduction to Desktop Support
- Chapter 2: Installing Windows XP
- Chapter 3: Supporting Local Users and Groups
- Chapter 4: Supporting the Windows Desktop
- Chapter 5: Supporting Windows XP File and Folder Access
- Chapter 6: Installing and Managing Hardware
- Chapter 7: Supporting Display Devices, I/O Devices, and ACPI
- Chapter 8: Supporting Storage Devices in Windows XP
- Chapter 9: Managing Local and Network Printers
- Chapter 10: Supporting Network Connectivity
- Chapter 11: Supporting Internet Explorer in Windows XP
- Chapter 12: Monitoring System Performance in Windows XPPrepare for the Exam
- Chapter 13: Installing a Windows Desktop Operating System (1.0)
- Chapter 14: Managing and Troubleshooting Access to Resources (2.0)
- Chapter 15: Configuring and Troubleshooting Hardware Devices and Drivers (3.0)
- Chapter 16: Configuring and Troubleshooting the Desktop and User Environments (4.0)
- Chapter 17: Troubleshooting Network Protocols and Services (5.0)GlossaryAbout the AuthorsSystem RequirementsExam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System
