产品特点
| 年的总数 |
3 year(s) |
| 类型 |
On-site |
| 响应时间 |
4 h |
| 下一个工作日 （NBD） |
Y |
| 现场支持 |
Y |
| 电话支持 |
Y |
OverlandCare Level 2 (24x7 Phone/NBD Onsite), 3-Yr Uplift, SnapServer DX2
Assuring the availability of your Overland Storage solution is a critical part of your overall protected data storage strategy. Overland has made selecting and obtaining the proper level of support for the entire life of your product easy and affordable. While the standard Overland support programs are designed to provide the services that most of our customers require, we understand that your needs may be different and have created a selection of service enhancements to augment whatever level of Overland support you have chosen.
All Overland products are eligible for enhanced OverlandCare maintenance options to augment and/or extend the standard limited warranty. Specially priced multi-year and single year OverlandCare support upgrades are available to protect your investment for the life of the product.
Four levels of OverlandCare support are available.
- Bronze: 9x5 telephone support; advanced parts replacement with 2 business day delivery
- Silver: 9x5 telephone support; next business day onsite (FRUs); advanced parts replacement of CRUs
- Gold: 7x24 telephone support: next business day onsite (FRUs & CRUs)
- Platinum: 7x24 telephone support; 24x7x365 onsite with 4-hour response
Warranty coverage and OverlandCare service options may differ by product; however the OverlandCare offerings available are standardized for all Overland products to simplify your service offering decision.
