Quest Software 1Y 24x7

1Y Maint Pack, 24x7, NBD, f/ Dell DL4300 10TB 128GB Quest Support accommodates connected solutions by providing a comprehensive support plan to suit any business organization. Whether there is an issue with software, the hardware part of an appliance solution or one of our cloud-delivered technologies, our support engineers will collectively work to resolve the issue quickly and effectively. We recognize how important our products are to your business environment, and we strive to help you maximize your investment by offering a wide range of global services to accommodate the varying needs of your organization.

24x7 Support is the appropriate option if you require around-the-clock support coverage or support across multiple time zones. This service provides 24x7 support for severity Level 1 issues, including weekends and public holidays. All other severity level issues will be handled during local business hours.

- All the features included with Standard Support
- Technical support resources 24x7 for all Severity Level 1 issues
- Next business day parts and labor (for applicable solutions)
- Support calls will be handled by regional support teams during local business hours, and managed by the global support queue outside those hours