产品特点
| 电话支持 |
Y |
| 服务时间(天×小时) |
5x9 |
| 年的总数 |
1 year(s) |
| 平台 |
Windows |
另外
| 应用支持 |
Retrospect 12 f/ Windows |
Retrospect Support and Maintenance 1 Yr (ASM) Desktop , v.12 for Windows
Annual Support and Maintenance - ASM
Every Retrospect product comes with 30 days of complimentary support. You can contact us by phone or email; we're here to help. Extend your coverage to one year with our Annual Support and Maintenance contract and also receive one year of free software upgrades. That includes every major and minor release of your Retrospect product, with our fantastic support team ready to help if you have any issues.
Extend your coverage to one year of support and free software upgrades
After your complimentary coverage expires, you can find answers through our tutorials, our knowledgebase, and our forums. However, without Annual Support and Maintenance, contacting our support team after your coverage expires is $70 per incident. Trial customers receive complimentary coverage for the full period of their trial.
Retrospect's Annual Support and Maintenance Contract includes the following for one year from the date of purchase:
- 9x5 phone-based technical support with the ability to submit a web ticket 24x7
- Free upgrades and updates of your Retrospect software products released during the term of the contract
Give yourself peace of mind with priority access to our senior technical support engineers and free product updates and upgrades for a year.
Registration
Annual Support and Maintenance must be registered within 30 days of purchase. No product download is necessary. Your Annual Support and Maintenance License code is for record keeping purposes only, and does not need to be entered into the Retrospect License Manager.
Contacting Support
Our support team is available by phone and email. Please have your 16 digit Annual Support and Maintenance (ASM) reference number available. Contact support.
