产品特点
| 服务时间(天×小时) |
7x24 |
| Including |
Phone, E-mail, Web |
Premium Support for ZoneFlex 7952 Outdoor
Ruckus Wireless offers quality, knowledgeable, responsive worldwide technical support for its Smart Wi-Fi systems.
Premium Support delivers access to an online knowledge base, complete documentation and user forums. In addition, Ruckus Wireless technical support professionals are available via:
- Phone.
- E-mail.
- Support Web.
Premium Support customers receive access to software upgrades for the products they purchased as well as invitations to participate in Beta programs.
Premium Support customers are also entitled to advanced hardware replacement if required.
Phone and E-mail Support
Technical support from a Ruckus Technical Support Engineer is available via phone or email. Telephone calls are answered by a customer service agent who collects initial information and
assesses the urgency of the situation. After-hours telephone calls are forwarded to an English-speaking answering service, and a Ruckus Technical Support Engineer will respond within
30 minutes from receipt of the call.
Do-It-Yourself with Ruckus Web Support
Ruckus Web Support is at http://support.ruckuswireless.com contains comprehensive product information including manuals, technical documentation and software updates. Some of this
information is publicly available but some of the content is offered only to support plan customers. Support plan customers may be proactively notifi ed via email when new content is posted.
