Sophos Enhanced Support

Enhanced Support, 1Y, f/ XG 115 A simple approach to comprehensive support
At Sophos, we understand that support needs to be comprehensive and aligned to the needs of your organization. We also believe it should be simple and easy to use—with a highly trained technical support representative available to you 24/7.

Sophos Support provides a variety of plans to meet your organization’s needs
At Sophos, we build products that are simple yet comprehensive—we take the same approach with our Support. With options that range from basic technical support to those that include direct access to senior support engineers and customized delivery , Sophos has a plan to fit your organization’s needs.

We take a personalized approach to support—meaning you can choose the package and options that are right for you. You’ll get help when installing, configuring and upgrading our products and resolving any technical issues.

Personalized support designed for customers with critical needs
Choose our Enhanced Plus or TAM Support plan and you’ll gain a number of other benefits as well. Additional features include direct access to senior technical resources, up to 8 hours of remote consulting, and a dedicated technical account manager to address any issues quickly and help prevent any potential problems from happening.

Protecting your investment with advanced RMA and extended warranty
Your warranty on our hardware appliances will be extended as long as you are continuously active on your support plan. We also offer advanced RMA replacement for all support plan holders.

Ensure your business operates at peak performance
A Technical Account Manager (TAM) is the right choice for those looking for proactive help. A TAM is your dedicated resource; your advocate in Sophos. Your account manager will have a comprehensive understanding of your environment and needs and can assist you with the coordination of all aspects of your Sophos support. Because your TAM understands your business and your technical implementation, he/she is able to solve problems quickly as well as give you important advice and suggestions that will prevent problems from happening.

Highlights
- 24/7 Multi-channel Support provided by Sophos
- Automatic software downloads and updates
- For applicances, Advanced Hardware replacement for as long as your support plan is active
- Comprehensive suite of services built to match your organizational needs
- Premium services that include personalized support
- Follow-the-sun delivery provides expert assistance when and where you need it