Tandberg Data ARS-C, 2Y

Advanced Replacement Service, 2 years for StorageLibrary T24 (2nd&3rd year) Advanced Replacement Service (ARS) includes standard distribution Tandberg Data products and is available for customers in the European Union. Products must be under warranty and must be purchased from an Authorized Tandberg Data Reseller or Distributor. ARS offers a replacement service, shipped within three business days, at no charge for all drives and tape automation products (component level only). The replacement unit will be a refurbished, fully tested and equal device. Warranty and ARS periods vary by product.

Most standard distribution products are are supported by the ARS throughout the first (1) year. Upgrades for the second and third year are available at a charge. For details, visit our Service Options page.

Geographical Limitations
We cannot guarantee the service response times for regions outside of mainland Europe. Please contact your local Tandberg Data representative for approximate response times and service levels.

C. CUSTOMER INFORMATION
The customer must provide the following information:
- Product return must reference a Tandberg Data Return Material Authorization Number ("RMA #").
- Company name and address; name, email address and telephone number
- Serial number of hardware
- Hardware type
- Date hardware was purchased
- Firmware Level
- Description of the problem with as much detail as possible
- Operating system
- Used data cartridge, cleaning cartridge
- Back Up application
- SCSI controller