Telestream Premium Support f/ Episode 6

Premium Support for Episode 6, additional year, Mandatory Telephone Support
Speak directly to our Episode experts. Get answers to your questions about installation, operations or troubleshooting.

Priority Response
Move to the front of the line. Whether you call or send us an email, you will get priority status for the fastest response.

Free Software Upgrades
Keep your Episode software up to date for less. Premium Support members get free software upgrades.

Here's what you'll get

12 months of service
The Premium Support program is an annual program. Your premium support contract takes effect immediately after you purchase, and you will have the option to renew it each year.

Remote Access Services
As a premium support member, you will be eligible for Remote Access Services (RAS)—a fast and secure method of allowing a support technician to access your computer, identify the issue and resolve it quickly.

Response Times
We will do our best to respond to your request within 8 business hours (sooner if we can). Our hours are from Monday through Friday, between 8:00AM - 5:00PM Pacific Time (PT), excluding holidays.

Valuable Resources
And of course, you get access to all our standard free services such as community forum, knowledge base and videos.