Features
| Phone support |
Y |
| Service time (days x hours) |
7x24 |
| Number of years |
1 year(s) |
| Platform |
Mac |
AppleCare Xsan, 1 year, 24x7
Your new Apple Xsan file system accelerates your workflows by enabling fast, concurrent
access to shared storage devices. To keep your storage area network available day
and night, you need expert support that’s also available around the clock.
AppleCare Xsan Support delivers a year of priority phone and email support1 for
your storage deployment. You’ll have direct access—24 hours a day, 7 days a week—
to Apple’s dedicated Xsan Support team. These experts provide in-depth problemsolving
assistance with Xsan and RAID Admin software. They also troubleshoot Apple
hardware2 running Xsan, as well as interconnectivity between Power Mac, Xserve, and
Xserve RAID systems, including Apple-qualified Fibre Channel switches.3 A separate
AppleCare Xsan Support agreement must be purchased for each copy of Xsan software
in your network.
Because Apple hardware and software are uniquely integrated, there’s just one place
to go for help. Apple offers convenient, cost-effective service and support products:
the AppleCare Protection Plan for Mac computers and the AppleCare Premium Service
and Support Plan for Xserve and Xserve RAID systems. When you combine AppleCare
Xsan Support with these AppleCare products, experts can help you troubleshoot
your entire Apple storage solution—and even set up a repair—with a single call. To
keep video workflows running smoothly, video professionals can purchase AppleCare
Professional Video Support to cover Apple video production solutions. And for IT
department–level support, network administrators can choose from three levels of
Mac OS X Server Software Support.
