DELL SonicWALL 01-SSC-8872

Dynamic Support 8x5 for SRA 1200, up to 25 Users, 2 Year Designed for customers who need advanced technical support and the additional benefits of on-going software and firmware updates, SonicWALL Dynamic Support 8x5 is available in one-, two- and three-year agreements that include:
- Telephone/Email/Web-based Support - for technical assistance during local business hours (8:00 am - 5:00 pm, local time, Monday - Friday)*
- Software/Firmware Updates- for all software and firmware updates and upgrades
- Hardware Replacement - Advance Exchange for replacement of defective hardware
- Support Tools - for access to SonicWALL's electronic support tools

*8:00 am - 5:00 pm local time is defined as follows:
In North America: 8:00 am - 5:00 pm local time in the region where the product is registered
In Latin America: 8:00 am - 5:00 pm local time in the country where the product is registered
In Europe, Middle East and Africa: 9:00 am - 6:00 pm GMT +1
In Asia Pacific: 8:00 am - 5:00 pm local time in the country where the product is registered
In Japan: 5:00 pm - 2:00 am UTC/GMT