| Type | On-site |
|---|---|
| Response time | 24-48 h |
| On-site support | Y |
| Phone support | Y |
| Assurance program level | Silver |
| Service time (days x hours) | 5x8 |
| Advance Exchange product replacement (max) | 1-2 day(s) |
| Advance Exchange PLUS Service | Y |
| Remote desktop support | Y |
| Original product returned after repair | Y |
| Number of years | 2 year(s) |
| License quantity | 1 user(s) |
| Parts, labour & shipping included | Y |
|---|
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