Features
| Phone support |
Y |
| Type |
On-site |
| Next Business Day (NBD) |
Y |
| On-site support |
Y |
| License quantity |
1 user(s) |
Assurance Program Platinum
On-Site Repair Services
Geared towards business critical support of customers whose scanning is an integral part of their business operations, Fujitsu On-Site Repair Services are focused on fixing your equipment on
the first visit.
Scope of On-Site Repair Services:
- Visit by a trained technician carrying a scanner specific spare parts kit.
- Equipment repairs performed on your premises.
- Spare Parts, Labour & Travel costs Included.
Different service levels are available including:
- Next Business Day Response.
- 8 Hour Response, 8 Hour Fix.
- 4 Hour Response, 4 Hour Fix (upon request).
- See next page for full details and comparisons.
Our unique approach enables the technician to repair any faultmon the first visit, meeting or exceeding the service level of the Product Warranty or Service Plan that has been purchased.
Advance Exchange
Our Exchange service comprises of rapid permanent replacement of the faulty scanner and includes:
- Delivery of a replacement scanner (becomes customers property).
- Collection of the faulty scanner (becomes property of Fujitsu).
- Two way shipping costs.
- Spare Parts and Labour to repair the faulty scanner.
The replacement product is shipped in a robust shipping carton, complete with scanner specific foam interior to ensure that the replacement scanner arrives undamaged and is ready to go as soon as it arrives. The re-usable shipping carton eliminates damage in transit, whilst significantly cutting down on waste cardboard in our service operation. This helps us reduce our environmental impact.
Advance Exchange PLUS
For customers who asset tag their devices and require their original tagged scanner returned after repair, we offer Advance Exchange PLUS (Double Exchange). This works exactly the same as Advance Exchange, with the addition of returning your repaired scanner and collecting the temporary scanner.
Advance Exchange PLUS includes:
- Delivery of a replacement scanner (temporary loan device).
- Collection of the faulty scanner (returned to the repair centre).
- Delivery of the repaired scanner.
- Collection of the temporary loan device.
- Two way shipping costs (twice).
- Spare Parts and Labour to repair the faulty scanner.
The replacement product is shipped in a robust shipping carton,
complete with scanner specific foam interior to ensure that the
replacement scanner arrives undamaged and is ready to go
as soon as it arrives. The re-usable shipping carton eliminates
damage in transit, whilst significantly cutting down on waste
cardboard in our service operation. This helps us reduce our
environmental impact.
