Features
| Type |
On-site |
| Response time |
24 h |
| Next Business Day (NBD) |
Y |
| Number of years |
3 year(s) |
Extended 3 year on-site warranty - Thecus Desktops
Origin has created an on-site warranty service for customers who have purchased Thecus boxes in the UK. This service has been specifically designed for people who need additional UK based support for their Thecus Storage box, the service is even supported by Thecus themselves.
This package entitles the owner to register one Thecus product to Next business Day On-site Support.
Next day onsite support is available to mainland England, Scotland and Wales. Unfortunately we are currently unable to offer this service offshore.
What Is Covered By The On-Site Warranty?
The On-Site warranty covers breakdowns or faults due to defects in materials or workmanship of any internal component on a correctly registered and verified Thecus NAS product for the period of cover stated on your Certificate Of Registration.
In the event of a breakdown the customer must contact Origin’s Technical Support team who will verify the fault is covered under the terms of this contract and will arrange for an engineer to visit the customers site to repair or replace the defective component.
What Is Not Covered By The On-Site Warranty?
The On-Site warranty does not cover external or user swappable components, such as Hard Drives or redundant power supplies.
Such components are instead covered by an Advance Replacement Swap-over service where by a working component is dispatched for next business day delivery by courier, with the faulty component being collected at time of delivery. Full telephone support is also provided to assist the customer in installing the replacement part.
The use of beta firmware is not covered by the terms of the On-Site Warranty and cover will only be provided on Thecus NAS products which have non-beta firmware installed, unless express consent has been supplied in writing by Origin Storage Limited to the use of beta firmware.
