Quest Software 3Y

3Y Premier Maint Pack, 4h, On-site, f/ Dell DR4300E 4.5TB Quest Support accommodates connected solutions by providing a comprehensive support plan to suit any business organization. Whether there is an issue with software, the hardware part of an appliance solution or one of our cloud-delivered technologies, our support engineers will collectively work to resolve the issue quickly and effectively. We recognize how important our products are to your business environment, and we strive to help you maximize your investment by offering a wide range of global services to accommodate the varying needs of your organization.

Premier Support is our highest level service offering designed for organizations with complex environments that require a closer day-to-day relationship with our support team and a more proactive approach to technical assistance. Customers who select Premier Support receive 24x7 support, which includes faster response times, direct access to senior support engineers and a designated Technical Account Manager (TAM). Your TAM becomes your trusted advisor, acts as your go-to advocate for support issues and delivers a wide range of services tailored to your unique needs.

- All the features included with 24x7 Support
- Faster response times, escalation and resolution
- Direct access to senior support engineers
- A designated Technical Account Manager
- Proactive product notifications
- Monthly review calls and status reports
- Single point of accountability to engage Quest resources on your behalf
- Onboarding assistance, enablement and product adoption
- 4 hour parts and labor (for applicable solutions where available)
- Proactive prevention of issues and mitigation of risk