Siemens HiPath 5000 V7.0

HiPath 5000 V7.0, 1000 users, PCM, IP Enterprise Software for medium-sized enterprises

HiPath 5000 is an IT/ Data Centre based communications solution for medium-sized enterprises. Its distributed architecture connects up to 1,000 users at up to 32 locations to a homogeneous IP communications network. The latest release of HiPath 5000 opens up the world of Open Communications to users through the integration of SIP, the Session Initiation Protocol. SIP enables companies to take advantage of the next generation of carrier interfaces which promise to significantly lower the cost of calls.

The Softswitch runs on Windows 2000 / 2003 servers and can be fully integrated in your company’s IT environment. This means that only one network needs to be managed for IP telephony and business applications, considerably reducing administration costs. HiPath 5000 is also available on a “fault-tolerant” platform for further resilience and survivability. Centrally managed but distributed functions, such as teleworking and attendant consoles allow operating costs and call charges to be reduced. The HiPath 5000 can be easily expanded to include as many additional users as necessary. You can, however, also expand existing HiPath 3000 systems to become fully integrated gateways in a HiPath 5000 solution.

Scaleable from 10 to 1000 users, the HiPath 5000 is also a perfect platform for distributed applications such as Contact Centre and Unified Communications solutions. The full range of traditional telephony features are available with this softswitch, and a wide range of IP workpoints, including the award-winning OpenStage range, make access to these productivity enhancing features, childs-play.
Few businesses have the time or resources needed to keep up with new developments in communications technology yet it lies at the heart of most businesses but is often forgotten about until it goes wrong.

Medium-sized businesses have to consider how their limited budgets can be best spent. Reducing operating costs, improving business productivity and increasing revenues all have a big impact on their bottom lines. But only for some companies is the realization dawning that harnessing the latest developments in communications technology can bring dramatic improvements to costs, revenues and productivity.

Voice communications platforms are rarely seen as strategic purchases, yet with the right choice, they can soon address many business problems:
- some industries demand immediate responses to problems, but getting through to the right employee, at the right time, especially a mobile worker, can prove a frustrating and lengthy process
- complex communications solutions need specialist skills and are time consuming to administer
- branch offices and depots are often isolated from the HQ, with little connectivity and support
- getting a message through to field-based workers can be difficult and long-winded
- customer service staff are an expensive resource and their availability cannot be modified quickly to meet changing workflows
- an aged system will constrain business, restricting growth and prevent changes to working practices

HiPath 5000 from Siemens Enterprise Communications offers feature-rich telephony and IP communications in one flexible, reliable and cost-effective solution.

The solution is designed to meet the needs of demanding medium-sized companies. It offers a flexible and scaleable approach so you can mix and match a vast range of applications and features, depending on your unique business requirements. Applications like call centre routing can operate with agents distributed across multiple sites – so you can make the most of your in house skills.

You can use Voice-over-IP capabilities to network sites and connect remote users to your head office or opt for the new SIP services being offered by carriers to further drive down communication costs. The data-centre approach means that the total solution can be managed from one central location with interfaces that are familiar and simple for IT staff to operate.

When it comes to selecting telephony devices, HiPath 5000 offers one of the broadest ranges of phones available – ensuring that your company’s needs are met. Whether using optiClient 130 as a PC softphone for Teleworkers, or using optiPoint WL2 wireless devices for on-site mobility, users still have access to both central applications and local features.

HiPath 5000 customers can anticipate a number of important benefits, including:
- Lower operating costs – this is achieved by delivering telephony services to multiple sites from one central system. No longer is there a requirement for local network access, all can be consolidated centrally. Up to two thirds of your existing network costs can also be saved if you swap to SIP network connections.
- Equipment and support costs are also reduced by centralizing services such as network management, messaging and contact centres. Local attendants and answer machines become redundant whilst spare capacity is now reduced and pooled throughout the network.
- Improved customer satisfaction – Clients benefit from improved rates of first call resolution as HiPath 5000 makes it easier to get support from staff at different locations.
- For businesses that rely on voice communications. HiPath 5000 offers a particularly high degree of reliability and failure tolerance. The use of independent gateways results in a largely failure-tolerance solution. This means that communications are always maintained, even if the corporate IP network is disrupted.