Technical details
| Software type |
Box |
| License quantity |
150 user(s) |
The HiPath ProCenter Agile V7.0 is an extremely versatile and modular solution that can be configured to meet the basic or sophisticated requirements in small enterprise Contact Centers, positioned to target the small to medium customer market is available only with the HiPath 3000 switch.
The HiPath ProCenter Agile V7.0 is build for rapid deployment and provides the small-to-mid-size enterprises (SME) with Voice, e-Mail interaction capabilities and Presence Management to empower First Contact Resolution handling and increase responsiveness to enterprise's customers.
It supports up to 150 registered Agents in an informal or Group / Multi-group-based contact center and is optimized for small size contact centers using the HiPath 3000 communication platforms.
HiPath ProCenter Agile V7.0 provides unique multimedia presence and collaboration tools and intuitive Agent Desktops for voice, e-mail and outbound interaction handling. It meets customer requirements with a powerful front-end caller messaging, menu prompts and navigation system with integrated workflow-style management tools for incoming voice, e-mail and callback routing and offers easy to use real-time visual monitoring and reporting tools.
The HiPath ProCenter Agile V7.0:
- is optimized for small-to-mid size contact centers
- is able to scale seamlessly from 5 to maximum 100 active concurrent Agents / client desktop users (HiPath 3000 dependant)
- is designed for HiPath 3000 V5.0 and HiPath 3000 V6.0 integration (connection via HiPath 5000 RSM)
- provides:
-- Intelligent Group-based Routing
-- Intelligent Routing capabilities
-- Integrated IVR basic functionalities
-- Simple CTI functionalities
-- Agent / Associate Desktops
-- provide HiPath ProCenter Manager with:
--- Administration Center
--- Broadcast Center
--- Report Center
--- Design Center
--- Telephony Center
-- Consolidated Manager Desktop
-- HiPath ProCenter Call Director
-- HiPath ProCenter E-mail
-- HiPath ProCenter Callback
-- out-of-box Screen Pop Integration with Microsoft Dynamics CRM
