HiPath ProCenter Enterprise V7.0 is positioned to meet the requirements of the medium to large contact center segment with increased capacity requirements, more sophisticated routing mechanisms and advanced customization options.
The HiPath ProCenter Enterprise V7.0 provides enhanced functionality for the medium or large enterprise needing full multimedia capabilities in their contact centers: It offers full multimedia options, advanced skills-based routing, presence and collaboration capabilities, unified visual management tools, increased productivity and enhanced decision making and it extends the contact center into the enterprise.
It supports up to 750 active Agents in an informal or Group / Multi-Group based contact center or advanced Skills-based routing in a complex call center with custom integration requirements.
In addition to all the HiPath ProCenter Agile V7.0 features, the HiPath ProCenter Enterprise V7.0 offers full multimedia support including Web collaboration and Outbound calling, in addition to incoming voice, callback and e-Mail.
It adds the flexibility and powerful routing capability for multi-site networking scenarios supported by real-time and cumulative views for networked contact center sites.
It integrates with customers’ Front-End or Back-End customer relationship management (CRM) systems through its pre-built integrations for SAP and SDK.
The HiPath ProCenter Enterprise V7.0 also offers a front desk reception Attendant Console designed specifically for the HiPath 8000 communication platform.
The HiPath ProCenter Enterprise V7.0:
- has enhanced features for the medium to large enterprise contact center
- is able to scale to a maximum of 750 active Agents/Users
- is designed for:
-- HiPath 3000 V5.0
-- HiPath 3000 V6.0
- has all features of HiPath ProCenter Agile V7.0 plus:
-- it supports:
--- HiPath 4000 V2.0
--- HiPath 4000 V3.0
--- HiPath DX V8.0
--- Hicom 300 V6.6
--- HiPath 8000 V2.2
--- 3rd party Communication Systems via HiPath IPPortal solution (US only)
-- Groups or Advanced Skills-based Routing
-- Agent / Associate / CRM Agent Desktops and Attendant Console (HiPath 8000 only)
-- Simplified and consolidated administration interface
-- HiPath ProCenter Web Collaboration
-- HiPath ProCenter Multi-site Networking
-- HiPath ProCenter Outbound functionality
-- HiPath ProCenter Reporting
-- Enhanced Directory Search Functionality
-- Scalability & Intra-Enterprise Hosting
-- Certified HiPath ProCenter CRM Ready Integration for SAP CIC and ICI, Siebel and Microsoft CRM.
-- SDK
