IP phones Mitel

5550 IP CONSOLE, MICROSOFT CALENDAR INTEGRATION, G.711, G.729, VOICE QoS, CALL HISTORY, ONE-BUTTON ACCESS The Mitel 5550 IP Console is a PC-based attendant console
and administration application for the Mitel MiVoice
Business unified communications solution (formerly Mitel
Communications Director). It combines an intuitive PC
interface and a specialized telephony keypad for easy
dialing and quick access to call processing and telephony
features. With teleworker support, the corporate answering
point is flexible and mobile. Attendants can now work from
anywhere, at anytime.

IDEAL FOR BUSY ENTERPRISE AND
DEPARTMENTAL ATTENDANTS
The 5550 IP Console’s Busy Lamp Field (BLF)-based Transfer Assistant
functionality provides an automatic search for every call, providing
attendants with a Most Recent / Most Frequent panel. Over 90% of
incoming calls can be transferred with a single click, reducing searches,
improving accuracy, and making attendants highly efficient.
The 5550 IP Console’s sophisticated call handling features make it ideal
for high volume call environments where attendants need to manage
calls rather than simply answer phones.

ABILITY TO VIEW EMPLOYEE CALENDARS WITH
MICROSOFT® CALENDAR INTEGRATION
Attendant using the 5550 IP Console in a Microsoft Exchange
environment are able to view any employee’s calendar in order to
provide callers with an accurate estimate of the best time to call back
to reach their desired party, thereby saving callers the time and effort
of having to repeatedly call back.
With the calendar information at hand, operators can provide all
callers with the best care possible. By making the 5550 IP Console
your company’s answer point, customers will no longer need to leave
messages, leading to greater sales and satisfaction every time a
customer call.

MULTIPLE BUSY LAMP FIELD LISTS
Busy Lamp Field capabilities allow operators to monitor the status of
employee extensions and transfer calls with a single click. In cases
where attendants support multiple departments or groups, 5550 IP
Consoles supports multiple BLF lists allowing the operator to have
dedicated lists for each group or department – making it quicker
and easier to find an employee and see their status. If they are not
available, the operator can see at a glance if there is someone else
in their group who could speak to the caller, improving service to the
callers. Each extension on the MiVoice Business can be in multiple
BLF lists – for example, a sales representative in a branch office could
appear in both the list for sales and the list for the branch office. Lists
can be shared among all attendants, or dedicated to a single attendant.
Available in tile view form, the Busy Lamp Field tile gives the attendant
all the information required in simple, condensed form.

CALL HISTORY SUPPORT
Imagine a caller asking for a transfer made earlier – however, the caller
has misplaced the name of the destination party. The 5550 IP Console
has been designed to provide the information they need in order to
satisfy the most challenging transfer requests. With a simple look
though the call history; attendants are able to easily fulfill the most
difficult request, strengthening the professional image of
any corporation.

MULTI-TENANTING SUPPORT
Several companies can share the cost of doing business by hosting a
common answer point. The small and medium-sized business benefits
by sharing a single answer point, while the large conglomerate saves
by having all subsidiaries handled by a consolidated answer point.
Attendants are prompted with customized greetings based on
the company number the caller dialed, removing any guess work
associated with Multi-Tenanting environments. For companies that
enable Busy Lamp Field, multiple company Busy Lamp Field lists can
be created to help attendants make sure that transfers go to the
proper destination.

FLEXIBILITY FOR TELEWORKERS
Save valuable office space by giving attendants the ability to work from
anywhere in the world. 5550 IP Consoles can also be run in Teleworker
mode, in conjunctions with the MiVoice Border Gateway and Mitel
Teleworker Solution. This flexibility allows any attendant to support the
corporate answering point from the comfort of their own home. When
Teleworker is enabled, attendants simply login from their workstation-
-wherever it may be--to begin answering calls, making it the ideal
solution for additional staffing to address peak hours and ensuring no
calls are missed.