Features
| Number of years |
5 year(s) |
| Type |
On-site |
| Next Business Day (NBD) |
Y |
| Service time (days x hours) |
5x9 |
5Y Onsite, NBD, 9x5, GT11x Server
WarrantyPlus Server Limited Warranty Extensions
General condition
Warranty extension to 4 or 5 years on-site NBD (Next Business Day) assistance (to 3/4/5 years for GT1xx series).
Warranty extension to receive 4 hours guaranteed intervention for either 13x5 or 24x7 (not applicable to GT1xx series).
Coverage of the service
WarrantyPlus service is valid within the following countries: Benelux, France, Germany, Italy, Portugal, Spain and United Kingdom. For other countries, please contact your authorized dealer or the Gateway call-centre. For 4 hours intervention, please verify the geographic coverage with the call-centre.
Formality of purchase
WarrantyPlus must be purchased and activated within 365 days from the server purchase date. The purchase date must be documented by an invoice or sales receipt with a copy sent to Gateway.
Formality of purchase
WarrantyPlus must be purchased and activated within 365 days from the notebook purchase date. The purchase date must be documented by an invoice or sales receipt with a copy sent to Gateway.
Formality of activation
Each WarrantyPlus plan contains a contract number and a secret activation code for online registration.
Parts covered by the service
WarrantyPlus covers all server Gateway part defects that prevent product use.
Parts not covered by the service
Damages due to negligence or careless use, incorrect maintenance, maintenance by unauthorized personnel, transport in unsuitable packaging, any cause not attributable to manufacturer's defects and small damages (such as scratches and scores) derived from routine product use are excluded from service coverage. The limited warranty does not cover malfunctions due to viruses or system conflicts due to the installation of drivers or peripherals, or data loss for any reason.
In case of breakdown
Once the extended limited warranty is activated, in case of breakdown customers should follow the normal warranty process, as our system will detect it automatically.
