Features
| Type |
On-site |
| Response time |
4 h |
| Service time (days x hours) |
7x24 |
| Number of years |
3 year(s) |
Committed Services 3 Years, 7x24, 4Hr
Committed Services
Committed Services is a new offering available in the Enterprise Services and ServiceSuite portfolio, enabling clients to enhance their base hardware warranty and maintenance support offerings with contractually committed service levels. Committed Services moves hardware support to a higher level, truly supporting high availability system requirements. It is a standard contract commitment that enables IBM clients to buy a comprehensive technical support service which will deliver timely and efficient problem resolution from a range of predefined services levels for a wide range of IBM hardware.
Committed Services options are priced using a predefined uplift to the base maintenance charge. Customers may obtain further information on Committed Services options pricing, by contacting their IBM Account Manager or Business Partner.
Committed Services for IBM Hardware Warranty and Maintenance
HighlightsWith Committed Services, IBM takes responsibility for managing hardware support, irrespective of the complexity of the hardware environment, and delivers a guaranteed level of service for eligible machines.
Committed Services delivers high hardware systems availability and resilience at a market-competitive price.
Enhanced hardware support
Committed Services is a new premium service offering, which significantly enhances IBM hardware support.
IBM’s standard base maintenance contract and product warranty service provides a repair service which is based on a target service level for response. Committed Services provides a formal contractual commitment to deliver responsive and efficient problem resolution with a selection of predefined service levels, including ‘committed fix times’ for a wide range of IBM hardware.
Committed Services interlocks with other key premium service offerings options, such as Software Maintenance and Enhanced Technical Support to provide total support across the IT infrastructure.
Control your IT budget with optimised support
Today’s IT environment is characterised by complexity of systems, which are often diverse, interconnected and supporting critical business applications. The consequences of system downtime can be very expensive and potentially disastrous as the relationship between a company’s business performance and IT systems availability becomes more interdependent.
In the event of a hardware failure, you need a solution that is adapted to meet all your support requirements as well as being affordable.
Highlights
Maximise system uptime – rapid problem recovery;
Reduce cost – minimse lost productivity;
Protect mission critical machines – pay for the highest level of service where it’s most needed;
Premium service levels on IBM products – full manufacturer support.
