Warranty & support extensions IBM

Rational Elite Support For Eclipse 10 Authorized Users 10 Contacts Sw Support 12 Months IBM Rational Elite Support for Eclipse provides world-class technical support for Eclipse, the open source development environment from the Eclipse Foundation. IBM Rational Elite Support for Eclipse provides the technical support developers need to confidently develop in the Eclipse environment.

What is Eclipse?

It is a technology.

- Universal platform of frameworks and exemplary tools that make it easy and cost-effective to build and deploy software in today's connected and unconnected world
- Integration platform, rich client platform, world-class Java IDE
- Initial push into selected industry verticals: Healthcare

It is an open source project — People collaborating under open source rules to produce the technology

Consortium of major software vendors, solution providers, corporations, educational and research institutions and individuals Working Together® to create an ecosystem that enhances, promotes and cultivates the Eclipse open platform with complementary products, services and capabilities

Why choose IBM Rational support for Eclipse?

Key benefits

- Consistent level of support — IBM Rational Elite Support for Eclipse provides a level of support consistent with that used by other staff equipped with IBM products including phone support and defect fixes
- Direct linkage to the Eclipse community — IBM is an active participant in the Eclipse community. This means that we continuously work within the community to ensure that new features and capabilities are added to the Eclipse projects for the advancement of community goals.

IBM Rational Support for Eclipse — Support offering terms

- General customers: IBM will provide support only for the copies of software covered under your agreement.
- For Independent Software Vendor (ISV), Systems Integrator (SI) or Solution Providers (SP): IBM will provide support only for the copies of software covered under the agreement during the internal development and maintenance phases of the solutions. Do not contact IBM with support issues that may arise from your end customers' usage of the product unless you have an OEM contract with IBM.
- Technical support is in English only and is available for worldwide purchase.

IBM Rational Elite Support for Eclipse

IBM Rational Elite Support for Eclipse provides expert technical support specific to usage and defects for Eclipse, the open source development environment from the Eclipse Foundation. IBM Rational Elite Support for Eclipse provides the support you need to confidently develop in the Eclipse environment.

Because the IBM Rational Elite Support for Eclipse offering is for an open source software project, all fixes and code are provided through the official Eclipse.org Web site and organization. IBM will deliver all fixes to the open source project.

There is no guarantee that all fixes will be incorporated into the official Eclipse code stream, as such decisions are made by the Eclipse community. Although IBM does not deliver the fix directly to you, IBM can not guarantee that the fixes submitted to the Eclipse Foundation will be accepted and distributed. IBM does intend to help provide you with timely resolutions for problems you experience.