Features
| Type |
On-site |
| Next Business Day (NBD) |
Y |
| Service time (days x hours) |
5x8 |
| Number of years |
3 year(s) |
3 years On-site Repair NDB Response Service in Italy for education
This Toshiba service upgrades the 1 year standard warranty on your Toshiba laptop to a convenient 3 years On-site Repair Next Business Day Response service.
Service Key Benefits
- Fast convenient repair service - minimises downtime, maximises productivity
- Enhanced system coverage from day one - purchase your Toshiba service at the same time as your Toshiba laptop
- Simple budgeting - all parts and labour are covered by the service package
- Easy access to quality Toshiba service - we are only a call away
Period
- Once registered, the service is valid for three years from the initial purchase date of your Toshiba laptop
Service level
- This service upgrades the one year standard warranty on your Toshiba laptop to an On-site Repair Next Business Day Response service for three years
- If the problem is hardware related, Toshiba will endeavour to provide a Toshiba certified service engineer before the end of the next business day, assuming the notification of the problem have been received by 3 p.m. local time
- To obtain service, simply call the Toshiba Support Centre using the local phone number
Service Hours
- This service is available on local working days from 9 a.m. to 5 p.m. local time, excluding public holidays
Service coverage
- This service includes helpdesk support for hardware classified service requests
- This service only covers the cost of service parts and labour required to restore the product to full working order as well as the cost for providing a technician on-site
Exclusions
- This service is only available for Toshiba laptops with a one year standard warranty.
Geographic coverage
- The service is only available in the country where it was purchased
- If a request is generated for a notebook located outside the 100 km radius, Toshiba will endeavour to provide the service on a best effort basis
- This service will be provided on the next business day for any laptop located within a 100 km radius of a major city in Italy
Service Activation
- This service is only valid if purchased within 30 days of the procurement of your Toshiba product and must be activated within 30 days after purchase in order to use the service
