Warranty & support extensions Astaro

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Astaro Mail Gateway 4000 Platinum Maintenance, Renewal, 5 years E-mail communication is responsible for spreading the majority of harmful content that damages network environments and poses one of the greatest security risks for companies today. Unprotected e-mail messaging can also violate compliance regulations in regards to how highly sensitive information is transmitted over the Internet.

Astaro Security Gateway embodies a unified solution to all of these risks, combining high-capacity filtering, encryption, and message management in one powerful appliance.

Astaro Maintenance Services are available for all Astaro gateway products (ASG, AWG, and AMG). They comprise:

Hardware Replacement for Astaro hardware appliances:

Expedited: Customers receive a replacement device before they return the defective one.

Please Note: If Astaro does not receive the defective unit back within 14 days of the reported failure, the customer will be invoiced for the cost of the unit. Astaro also reserves the right to charge for any missing accompanying materials.

A replacement unit may be a new or reconditioned unit of equivalent or higher value. The customer is only eligible to receive replacement hardware if the unit has a valid warranty or maintenance contract. Before shipping any defective unit to Astaro the customer should first contact Astaro support in order to get a Return Material Authorization (RMA) number.

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