Warranty & support extensions LifeSize

Softphone, LifeSize Partner Assurance Maintenance Services, 2 years Lifesize Assurance Maintenance Services (AMS) provides a comprehensive suite of bundled video conferencing support services that help you protect your investment, maximize its value and ensure optimal performance throughout the life of your Lifesize solution.

Complete Coverage
Each Lifesize Assurance Maintenance Service Plan protects your Lifesize product, hardware and software alike, during the agreement period. With an agreement in place, you can rest assured that we will quickly identify, diagnose and resolve any incident you may experience with your product. Assurance Maintenance Service Plans can be purchased in yearly increments, from one to three years.

Support by Lifesize Services Professionals
Your video conferencing support services provide you direct access to a Lifesize Services Professional who has been trained and certified on the Lifesize product line. Your Lifesize Services Professional will deliver personalized results until your incident has been resolved. With this expert at your disposal, your IT department can leave the troubleshooting of your Lifesize solution to us, allowing them to focus on their business objectives.

Optimize Product Performance
An Assurance Maintenance Services plan provides you complete access to the latest product updates and enhancements. To ensure that your Lifesize products are always up to date and performing optimally, it is important that you download the latest software when product updates and enhancements are announced. If hardware is the problem, having an AMS plan means you’ll get a product replacement shipped to you should the need arise.

Realize Cost Savings
Each AMS, video conferencing support service, plan provides a comprehensive suite of maintenance offerings for your product(s). By eliminating the potential expense of service calls or replacement of products, your organization can realize cost savings from day 1 of your AMS plan purchase.

Partner Assurance Maintenance Services – PAMS (higher discount level)
Available to those Expert Video Partners who meet all of the requirements for supporting their end customers, including sales/technical certification, tier 1–2 phone support and the related support infrastructure, Partner Assurance Maintenance Services reward Expert-level partners with an additional discount for services. PAMS are required with hardware purchases. For Expert Video Partners, utilizing the Assurance Maintenance Services provides end customers with comprehensive support services for their LifeSize products and is required for all hardware purchases.