Warranty & support extensions Meru
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7x24x365 TAC, L1, L2 & L3 Support. Includes SW upgrades, patches, Advanced HW Replacement of Controllers and APs . Duration 3 years
All Meru installations are supported for 12 months, with continued support contracts available in 12 month increments. MeruAssure Support offers additional peace-of-mind for access points, controllers, software or all three. In addition to a comprehensive online knowledge base, MeruAssure benefits include:
- 24/7 Live Support. Meru's support engineers are always available to help customers, with support centers in Sunnyvale, California and Chennai, India. Support is available 24 hours every day of the year. Meru support engineers have immediate access to Meru technologists and management to resolve any issues that may arise.
- Software Feature Releases. Meru is constantly innovating, with new features regularly added to the System Director operating system and its application modules. MeruAssure customers have free access to the latest releases and features.
- On-site Service. (Optional paid service) Meru will dispatch a trained service specialist to assess, diagnose and repair network problems if necessary. For problems that don't require the physical presence of a Meru engineer, Support can log in to a customer's controllers for remote monitoring and troubleshooting.
- 24/7 Live Support. Meru's support engineers are always available to help customers, with support centers in Sunnyvale, California and Chennai, India. Support is available 24 hours every day of the year. Meru support engineers have immediate access to Meru technologists and management to resolve any issues that may arise.
- Software Feature Releases. Meru is constantly innovating, with new features regularly added to the System Director operating system and its application modules. MeruAssure customers have free access to the latest releases and features.
- On-site Service. (Optional paid service) Meru will dispatch a trained service specialist to assess, diagnose and repair network problems if necessary. For problems that don't require the physical presence of a Meru engineer, Support can log in to a customer's controllers for remote monitoring and troubleshooting.
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