Warranty & support extensions Panasonic

FZ-A1 model Accidental Damage – 5 years contract (inc. warranty extension) ACCIDENTAL DAMAGE WARRANTY
Panasonic’s Accidental Damage Warranty enhances the Toughbook computer and Toughpad tablet
3-Year Standard Warranty by offering an additional layer of protection against unintentional physical damage.
This warranty is designed to complement the warranty on all Toughbook computers and Toughpad tablets
excluding consumable and peripheral items.

WARRANTY BENEFITS
- Enhance the productivity of your mobile workforce.
- Manage budgets more effectively by minimising out-of-warranty repair charges.
- Increase uptime for your mobile workfor
ce by streamlining out-of-warranty coverage issues.
- Customers want to reduce the time associated with repairs and expedite service
by eliminating the hassles of dealing with in-warranty and out-of-warranty issues.

WARRANTY DESCRIPTION
The warranty covers all repairs that result from an accident during regular
use. It does not cover damage from intentional acts, fire, loss, theft,
normal wear (cosmetic and tear) not affecting functionality, improper
maintenance and modification by anyone other than a Panasonic
Service Centre or authorised Panasonic Service Provider, or damage
that is attributable to acts of God. The single claim limit is the value
of the computer or tablet, and the total sum insured is the total amount
invoiced for your Panasonic Toughbook computers or Toughpad tablets.
The warranty must be purchased as part of the original sale from
a Panasonic representative or within 30 days of purchase of the
associated hardware. All system components are covered under the
programme, including the LCD. The model and serial number must
be supplied to Panasonic before any service can be rendered. Under this
service, if repairing a unit is impossible, Panasonic will replace it with
a model of equal or greater value. (Please refer to the terms and
conditions in the Service Manual for a complete description.)

WARRANTY PROCEDURE
- If there is a claim and the Toughbook or Toughpad is damaged,
please contact the Panasonic Helpdesk.
- For service under this contract, customers must provide the
Panasonic Helpdesk with the company details and the full
model and serial number of the unit.
- A repair reference number will be issued and the collection
of the faulty unit will be arranged.
- A claim for a free of charge repair under warranty is subject to an
inspection of the Panasonic Service Centre. For further information
please refer to the terms and conditions in the Service Manual.
- The unit will be repaired at the Panasonic Service Centre and after
completion returned to the sender via a Panasonic courier.
- Shipments outside the EU are chargeable.

Accidental Damage Warranty must be purchased as part of the original
Toughbook computer or Toughpad tablet sale. Coverage for external
devices may be available at an additional charge.