Warranty & support extensions Sony

PrimeSupport Plus, 2Y, Extension, VPL-FW300L Extra peace of mind from Sony Professional
The PrimeSupport Plus 2-year Extension lets you extend your standard PrimeSupport cover, giving you long-term assurance of expert support and technical assistance if you have a problem with your business projector.

- 5 years’ cover – extends the duration of cover (3 years as standard + 2 = 5 in total);
- Easy to purchase, with simple registration;
- Specialist telephone support – exclusive multilingual helpline with technical experts;
- Efficient collect-and-deliver repair service.

Five years’ cover
The PrimeSupport Plus 2-year Extension achieves a total of five years’ cover. Buy this at the time of your product purchase to extend the duration of cover by an additional 2 years (from 3 years’ standard cover to a total of 5 years).

Easy to purchase and activate
PrimeSupport Plus contracts can be purchased from your dealer, and are available for all VPL business projectors. These contracts are easy to activate by returning the simple registration card.

Specialist telephone support
PrimeSupport Plus gives you access to an exclusive, multilingual telephone helpline, staffed by technical experts with a detailed understanding of business projectors. This helpline is the first point of contact for all service requests, and is available from Monday to Friday, 09:00 to 18:00 Central European Time (CET). Our experts handle calls in English, French, German, Italian and Spanish.

Collect-and-deliver repair service
If your problem cannot be resolved via the helpline, we’ll activate our no-hassle collect-and-deliver repair service. All financial costs are covered – parts (excluding consumables such as lamps), labour and logistics to and from our state-of-the-art European repair centres. Collection and delivery is available to any address within the European Union, Norway and Switzerland.

Peace of mind
It feels good to know that help is available if your product develops a fault. This PrimeSupport Plus 2-year Extension gives you long-term peace of mind by extending the duration of cover (to a total of 5 years).

One call for expert advice
You’re just a single phone call away from our multilingual technical experts, who can guide you through product features and co-ordinate service requests. Friendly and professional, in the majority of cases they are able to resolve issues immediately, and this saves you time and hassle.

Manufacturer repairs
All repairs are undertaken at our state-of-the-art European repair centres by Sony engineers who have direct links with the product designers

Minimise any loss
Equipment downtime can be costly – not only financially but also to your reputation, so PrimeSupport Plus is designed to minimise your loss. In the event of product failure, all financial costs are covered – parts (excluding consumables such as lamps), labour and logistics to and from our state-of-the-art European repair centres