Warranty & support extensions Technogroup

5Y, Vor-Ort, NBD, 5x11 f/ Synology MAINTENANCE FOR SERVER

The Technogroup maintenance contract for hardware combines proactive system maintenance using the Technogroup Remote Tool with direct access to the specialist knowledge of the Technogroup knowledge database. This service is completed by the RHS Baseline Auto-Call-System, which automatically reports server unit hardware errors to the Technogroup control centre. The Technogroup service technician provides you with the required spare part before you have even noticed the fault yourself. This service ensures a higher degree of reliability of those systems that are essential to the smooth running of business operations.

YOUR BENEFIT IS OUR DAILY BUSINESS

The Technogroup maintenance contract SLAs can be individually selected by all companies that require maximum IT availability:

- 7 x 24-hour online-, telephone- and on-site service
- 15 minutes response time
- Technician arrival time within up to two hours
- Repair times within up to four hours guaranteed
- 24 hours spare parts availability
- Ticket system
- IT technician with customer-specific skill requirements

SOFTWARE MAINTENANCE FOR SERVER SYSTEMS

A Technogroup software maintenance contract ensures the performance and availability of your applications. A system specialist will be assigned to you as a central point of contact for all questions related to your system environment. Technogroup offers you certified system specialists for all operating systems and the associated operating system-related software components. Whenever you require technical support, we will be at your side to put the systems right.

FOR THE HIGHEST REQUIREMENTS

The software maintenance service includes advice on system failures and fault clearance as well as the preparation of problem analysis documentation, advice on installation, release- and version changes. In addition, advice on configuration changes, system tuning and system management as well as data security and data protection is included in the service. Technogroup maintenance contract SLAs can be individually selected by all companies that require maximum IT availability.