Warranty & support extensions Xerox

DocuMate 262i Warranty 2 year 72 hours Standard Warranty

Each product is shipped with a Standard one-year warranty including toll-free technical phone support, access to our extensive online Knowledgebase, and a return-then-replace service in the event an RMA (return material authorization) is needed. Warranty extensions are available though either our Advance Exchange or Onsite Service warranties. (U.S. & Canada)

Advanced Exchange Warranty

Available for Workgroup and Departmental scanners, the Advance Exchange Warranty may extend your warranty up to a total of 5 years of warranty coverage. It also includes priority phone responses to our technical support team and problem escalation for an unlimited number of incidents. Should our technical support specialist determine a replacement is required, a replacement unit will be shipped in advance via overnight service for a next business day delivery.

On-Site Service Warranty

The ultimate service available for Production scanners, the Onsite Service Warranty may be purchased for up to 5 years of total coverage. Priority phone technical support is provided for an unlimited number of incidents, and in the unlikely event our technical support team determines that the unit is experiencing a hardware failure, a replacement unit will be shipped in advance via overnight for next business day delivery and a technician will be dispatched onsite the next business day to set up the unit with minimal downtime.