Warranty & support extensions ZyXEL

1 Year Next Business Day Advance Replacement UK 8hr x 5day Category 4 Products Advance Replacement Service
This service is designed for customers who require hardware and software support but who do not require an engineer site visit.

This service covers the following:

- 9x5 Technical Support, allowing you access to ZyXEL Support staff in the UK. This service is offered between the hours of 9am and 5pm Monday to Friday excluding UK Public and Bank Holidays
- 9x5 Remote Diagnostics performed by ZyXEL Support staff who may access real-time configurations, check hardware and software revision levels, and perform system checks such as port statistics to enable the prompt resolution of technical issues.
- Advanced Hardware replacement for arrival within next business day (NBD) This service ensures that you receive the replacement hardware promptly in the unlikely event the issue cannot be resolved by the ZyXEL support staff.
- The service guarantees your ability to have issues escalated with priority into ZyXEL’s Customer Support Organisation globally.
- The ZyXEL ZyAssure Advanced Replacement Service is available for both 1 year and 3 year terms.

Next Business Day On-Site Service
This service is designed specifically for customers requiring critical support during standard business hours.

The Service covers the following:
- 9x5 Technical Support, allowing you access to ZyXEL Support staff in the UK. This service is offered between the hours of 9am and 5pm Monday to Friday excluding UK Public and Bank Holidays.
- 9x5 Remote Diagnostics performed by ZyXEL Support staff, who may access real-time configurations, check hardware and software revision levels, and perform system checks such as port statistics to enable the prompt resolution of technical issues.
- The service guarantees your ability to have issues escalated with priority into ZyXEL’s Customer Support Organisation globally.
- An Engineer visit with hardware replacement Monday through Friday, excluding UK Public and Bank holidays, in the unlikely event of a product hardware failure. The response time is next business day (for calls received before 4pm).
- The ZyXEL ZyAssure Next Business Day Service is available for both 1 year and 3 year terms.